Before anything gets built, it gets diagnosed.
The diagnosis is a fixed-price, standalone service: £1,500 for a plain-English map of how data actually moves through your business, what it's costing you where it breaks, and a straight recommendation on what to do about it. If you proceed to the full Systems Rescue, the fee is credited in full — you never pay for it twice.
What gets examined
Every system your business relies on day to day — CRM, booking or scheduling platform, invoicing and accounting software, your website and its forms, and anything else data passes through. Not the org chart of what's supposed to happen: the actual, current path data takes from the moment it's created to the moment it's acted on, including every point where a person has to move it by hand.
What the report contains
| Section | What it tells you |
|---|---|
| Data-flow map | How information actually moves between your systems today, drawn in plain English, not technical diagrams that need translating. |
| Breakpoint list | Every point where that flow stops being automatic and becomes someone's manual job. |
| Cost-of-breakpoint estimates | What each breakpoint is costing you in hours, and where that turns into real money. |
| Recommended fix | A clear build / no-build verdict — with a full technical specification if a build isn't the right answer, so you're not left with just an opinion. |
Why it's credited against the full engagement
The diagnosis exists to remove the guesswork before you commit to a build. It's priced and sold as a standalone service on purpose — you can commission it, act on the report, and stop there if that's all you need. If you go on to the full Systems Rescue, the £1,500 diagnosis fee comes straight off the £4,500 price, so the diagnosis never costs you twice — it's the first phase of the same engagement, priced separately so the decision to proceed is genuinely yours.